We recommend customers make themselves familiar with these terms as you will be required to click to accept them and confirm you have read them, before placing your pre-order.

Pre-ordering at Dungeonland.

Pre-order items are items that are set for a future release and not available right now to ship. Dungeonland offers a pre-order service on selected titles and pre-order items will appear differently on our website than our in stock items to advise you where this will be. The item example below shown on the left is in stock as it says 'Buy Now' and so is ready to ship. The item on the right is a pre-order, marked by the orange pre-order banner in its corner and the 'Buy Now' button is not present and has been replaced with a button marked as 'pre-order' instead. When you click on the pre-order item the same orange banner will appear again underneath the item price to remind you this is a pre-order item and it will continue to show as you proceed through our checkout.

Pre-orders for items can be placed as follows below, but first, we ask that all customers consider our golden rule:

Please do not place pre-orders for items intended as gifts for others because if the shipment is later than expected it may cause disappointment.

To start your pre-order:

• Add the pre-order item you would like to your basket and proceed to the checkout. You may add other items too, but bear in mind that if you combine in stock items with pre-order items, or mix multiple pre-order items, none of your items will ship until all of your items are in stock.
• Click the basket icon to proceed through our checkout. You will be asked to tick a box to confirm you have read our pre-order terms at this stage before it will let you proceed through the checkout. In doing so, you agree to and accept the terms on this page. For this reason, we strongly advise reading the content on this page and ensure you are happy with it before proceeding. You can click the pre-order link underlined in red below to view this page.

You will now be able to complete the payment on your pre-order. Whichever payment option you choose, your payment is taken immediately when you complete the checkout process for your pre-order.

Some things to note:

• We do not offer a shipping date or any interim updates on pre-order items because we do not receive them. What we will do is ship your item as soon as we receive it but we won't be able to tell you when that will be until it actually is due to arrive with us. We typically receive only a few days notice of when an item is shipping to us. Bear this in mind, because if you later ask us when your item is coming, we probably won't be able to tell you.
• Your pre-order is refundable at any time though we do charge a 10% cancellation fee to cover our transaction processing fees which are unrecoverable. If a PDF is included this may also affect your refund amount (see our refund terms).
• Remember that if you combine your item with other items then nothing will ship until all items in the order are in stock. You were reminded of this during check out. If you wish to split an order at a later date you can do so but it will incur additional postage costs.
• The price of the item may fluctuate up or down after your order is placed. This is generally due to moving exchange rates or the variation in different prices at different suppliers that the product might come from. If the price goes up and you have paid in full we'll honour your original price paid with the only exception being if there is a supplier pricing error and the difference is significantly more. If the price goes down, you can make a request for a credit from us for the difference for up to three days after your order has shipped.
• We are responsible for ensuring your item gets to the address on the order but you are responsible for ensuring we have the correct address on the order when it comes to the time of shipment. If your address has changed your order may end up lost if you do not contact us.

We like to keep a friendly relationship with our customers so consider carefully all of the above when placing your pre-order. Dungeonland reserves the right to amend these terms at any time it so chooses.