What is a PDF file and how do I get it?
The PDF file is the digital version of the physical book we are listing for sale. They are available from Dungeonland via two different methods dependent on how the publisher of the book decides to provide them. Downloads are available from either:
In the case of Bits and Mortar, PDF files must be requested from us, we do not provide them otherwise. In contrast, PDF files from Dungeonland will appear on your purchase history in your account and can be downloaded from us while ever they remain available.
Bits and Mortar
Bits and Mortar is a growing alliance of over two hundred like-minded publishers focused on supporting brick and mortar game stores in our electronic age. When you make a purchase at Dungeonland, if the publisher of the book is part of the Bits and Mortar scheme, you can request a complimentary PDF file from us.
You can make the request for a PDF on the page of the item that you are purchasing. If the item has a PDF file available from Bits and Mortar you will see the following text block below the price and all you need to do is pop a tick in the checkbox and we will take care of the rest.
A link to the Bits and Mortar website to obtain the PDF will be e-mailed to you on the same day that your order is processed. Please do not contact us to ask where your PDF is before your order has been processed. If you do not see the PDF from us after your order has been processed and shipped, please ensure you check your junk / spam folder for the Bits and Mortar e-mail or contact us.
You can visit Bits and Mortar at the following link -
https://bits-and-mortar.com
What if there is no checkbox on the item I would like to buy?
Most likely, no PDF is available from Bits and Mortar. But you can check by following the steps below.
- Visit and view the full list of supporting publishers on the Bits and Mortar website.
- In the search bar enter a keyword for the book you are looking for.
- If the book appears on the search, proceed to request the file from us. If the book does not appear, the PDF is not available.
If you do find a PDF file on the Bits and Mortar website that we don't have listed on our website, contact us, and we will add it.
Please note that the Bits and Mortar scheme is run voluntarily and independently of Dungeonland. It is at the discretion of the publishers that support the scheme as to what PDF files are available. Dungeonland is not able to make any guarantees about complimentary PDF files. We advise you check on the availability of a PDF file with Bits and Mortar before making your purchase with us if this is important to you.
Dungeonland
Some publishers provide their PDF files directly to us. The way to tell this is to look at the listing. If the item listing states a PDF is available from Dungeonland then it will appear as a download immediately after your purchase and will also remain on your purchase history page while ever the item listing continues to be live on the website. These items will show as (for example) - "Name of book (Softback + PDF)" and will have a Digital Media Notice within the listing. If the listing does not state anything about a PDF, then it is only available from us if the book is by a publisher that is on the Bits and Mortar scheme which we are part of (see above). If no PDF is mentioned, and the publisher of the book does not take part in the Bits and Mortar scheme, then no PDF is available.
Why do I have to waive my consent to the 14-day cooling off period with a PDF file?
All our items that do not include a PDF file supplied by Dungeonland come with a 14-day cooling off period. You can buy the physical item, and return the physical item, should you change your mind. With a PDF file you are receiving a digital product and this product is supplied to you immediately on purchase for download. For this reason, it is not returnable as an unwanted item and the order cannot be cancelled. If the physical product is faulty it may be returned under the terms of our Returns & Refunds page. If there is a physical product you would like to buy from us that includes a PDF but you would rather keep your 14-day cooling off period please contact us and wait for us to respond before purchasing. We can remove the PDF from the item listing allowing you to purchase the item with the 14-day cooling off period intact.
Will I get the latest version of the PDF with my order?
We'll do our best to keep PDF files up to date with what the publisher is currently providing. At times though, it is possible we may have an older file on record. If you believe a later version of a PDF is available just contact us and we will contact the publisher to get our records updated. We are not able to guarantee the latest file at all times as we are reliant on the publishers response and it is at their discretion what they choose or do not choose to provide us with.
How long will Dungeonland make my PDF be available for?
As long as we continue to list the item in our store, the PDF will remain available for you to download and can be downloaded unlimited times. However, it is worth noting that from time to time we discontinue product ranges and remove listings. When this happens the file will no longer be available to you from us. For this reason, we recommend you download the PDF file soon as it becomes available to you. We are not able to guarantee the availability of the file download on an ongoing basis after the time of purchase has passed.
