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Dungeonland
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Products & Stock

Dungeonland slime
FAQ

Products & Stock

  • Can I ask you to stock a title you don't have?

    Yes you can. Visit us on Discord and post your suggestion in the relevant channel there. We do our best stock the most varied range of original RPG titles that we can though there are titles sometimes, that just aren't available to us. This is usually down to a lack of international distribution with the publisher.

    Discord
  • Can I pre-order an item?

    Yes you can on selected titles. For those items that we don't offer a pre-order on, that are just listed as sold out, you can add a stock notification. Details on how to place pre-orders or add a stock notification are available by clicking the button below.

    Pre-Order Info
  • Can I remove a PDF from a product so that I can keep my cooling off period?

    When you purchase a product with a digitial PDF file you waive your right to your 14-day cooling off period. If you would prefer to keep this intact please contact us using the button below. We will remove the digital PDF from the item before you proceed through the checkout. This service cannot be offered in remorse.

    Remove PDF
  • Can you order me a title in from Asmodee?

    Yes we can as long as the item is still available and in stock with the publisher. We recommend you chat to us on Discord. It is worth noting that most of the stock listed on the Asmodee website that isn't a new release is usually not in stock at Asmodee itself. This applies in particular to RPG titles. They call it a 'special order' and it basically means it goes on to their back order system. We then have to wait for them to place an order with the publisher of the product. The time that takes will vary depending on whether it is a large publisher that Asmodee orders with on regular intervals, or a small publisher that they might not order from often. Once they do place the order we then just have to wait for freight and customs clearance times. From start to finish, RPG stock can take months to come through.

    Discord
  • Can you tell me when an out of stock item is coming in?

    Unfortunately we do not receive information about when stock is coming in until a couple of days before it is due to arrive. Most items that Dungeonland stocks are not available to purchase at UK suppliers from their general range and have to be special ordered in. This means that once we place an order with a supplier we then have to wait until they place an order with that publisher or manufacturer. We don't know when that will be. Once the order is placed it is then down to freight and customs clearance times as most of our items come from outside the UK. All these elements are unpredictable and so unfortunately we can't tell you when an item is coming. You can though place a stock notification on an out of stock item so that when an item does arrive with us, you will be informed.

    Stock Notifications
  • Do you actually have an item in stock?

    We have thousands of items that are here in stock, in storage, and ready to ship. We display the exact quantity we have and our stock level is generally around 99.9% accurate. We do not offer items up for sale that we don't have with the intention of ordering it from a supplier later as some online businesses currently do. That's not how we roll.

  • The item I want says I can buy new (with dinks)?

    Sometimes we receive dinked / dented stock from suppliers that is not returnable. When this happens we list it at a discounted price. If you are being offered new or new (with dinks) that means the item you want to buy we have both available. If you choose the dinked item you will receive a discount. Damage is generally minor and the item will most likely have a dinked corner or spine. The item will be complete and perfectly usable.

  • What does it mean if the item says sold out?

    It means we are currently temporarily out of stock, but if we are still listing the item then we are trying to obtain more stock from a supplier.

  • Will I receive a complimentary PDF with my order?

    Dungeonland may or may not provide a PDF with your order. It is dependent on the publisher of the book and their PDF terms. For information about which books include PDF files at Dungeonland, and to learn about our membership with Bits and Mortar, refer to our PDF FAQ via the button below.

    Get My PDF

Not answered your question?


Talk to us direct on Discord or send a message via our contact form below.

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