Yes. As long as the order status is displaying as 'Awaiting Processing' then you can still add items on. You can contact us via the button below and we will send you a free post code to use. This will allow you to place a new order with no postage and we'll combine both orders together later. Please note that by making this request we will pull your original order from our shipping queue and place it on hold. It will not be released until you place the new order or inform us otherwise.

Yes you can. Please note that we charge a 10% cancellation fee. This is advised in our pre-order terms and during checkout. To continue your cancellation get in touch via the button below. Once your refund is processed you will receive a Dungeonland e-mail to confirm your order is cancelled. Payments made by PayPal will also receive a PayPal refund confirmation e-mail. If your payment was made by another payment type, like card, please check your account balance after 5-10 working days. This is the time it may take your bank to process your refund transaction.

Please let us know as soon as you change your mind as we can only cancel your order before it is processed. Once processed, a cancellation is not possible. Please contact us via the button below to request your cancellation. Once your refund is processed you will receive a Dungeonland e-mail to confirm your order is cancelled. Payments made by PayPal will also receive a PayPal refund confirmation e-mail. If your payment was made by another payment type, like card, please check your account balance after 5-10 working days. This is the time it may take your bank to process your refund transaction.

If the shipment address is correct but there is an error within the address please contact us by using the button below as soon as possible and we'll update your details. If the shipment address needs changing completely we regret this is not possible. To protect both us, and you, from fraud we can only ship to the address entered during the checkout. You will need to cancel your order and place a new one. Please refer to the question above 'Can I cancel an order I have placed?" and proceed from there.

Visit the sign in link that appears on most of our pages. This will take you to your order history. You can also access it by clicking the button below.

Please visit our returns and refunds page via the button below for instructions on how to submit your unwanted item return to us.

We recommend you contact us as soon as possible using the button below. More information that you may find useful is available on our shipping and checkout page to help with missing or late orders.

Your order is always linked to the e-mail address used at the time you placed the order. This means that when you sign in, it must be with the exact same e-mail address you used when the order was placed otherwise your order history will not appear.

We do our best to safely package your item but unfortunately damages sometimes may occur while your package is in transit with the courier. Please visit our returns and refunds page via the button below for instructions on how to submit your damaged item return to us.

We send out your tracking number as soon as your parcel is booked in with our courier. However, your tracking may not activate until your parcel has been scanned in at the depot. This is usually later the same evening or in some cases, may be the corresponding day.

All our items are shipped brand new as they arrive into us from our suppliers and most items are supplied shrink wrap sealed. Sometimes though, manufacturing errors may occur. Should this happen, contacting the manufacturer is probably your quickest way to get a replacement part. You are though of course welcome to contact us, and we can do this on your behalf. Alternatively, you can request a return and refund using the button below.

We are legally obliged to refund your item within fourteen days of receiving it, however, Dungeonland will typically refund an item within a day or so of receiving it back.  Refunds will be processed by Dungeonland after the returned item has been inspected. Customers should note that credit and debit card refunds take approximately five to ten working days to complete with your bank. Any discounts applied to the order will be reverse applied. All refunds will be reimbursed to the person that Dungeonland sold the item to and by the original payment method used.

Your tracking number will be at the top of your dispatch e-mail from us. You may also receive e-mail and text updates from our courier that also include your tracking number. This is dependent on the information you provided during checkout.