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Dungeonland
Dungeonland slime

Checkout & Payment

Dungeonland slime
FAQ

Checkout & Payment

  • Can I delay dispatch of an item?

    Yes you can. We recommend that you contact us before you place your order just in case we process it quickly. If you have already placed your order please use the button below to contact us and let us know when you would like your order delayed until. As long as your order has not yet been processed we can still hold it back for a later dispatch.

    Delay Dispatch
  • Can I make payment over the phone?

    Unfortunately not. The card payment processing company that we use charge us a fee to use such a service. The amount of customers that request the service unfortunately is not enough to warrant us subscribing to this service with them. Payments may be made by debit card, credit card, and various other services listed at the Dungeonland checkout.

  • Do you charge VAT?

    We charge VAT on items where appropriate across all locations in the UK except for Jersey and Guernsey. The amount of VAT on your order will appear during the checkout. Customers should note that books are exempt from VAT and orders that include only books will show no VAT on them. You will receive a full VAT receipt including our VAT number attached to your order confirmation e-mail. You can also access this by signing into your account and going to your order history.

  • Do you keep my payment details on file?

    No. We store no payment details. The only information we store are your address, e-mail, and telephone number which may be passed on to our courier.

  • How can I get a discount on my order?

    You already have one! Nothing at Dungeonland is listed at RRP. We typically discount our products by 10-15%, sometimes more. So you will have a discount already in place and will never pay RRP at Dungeonland.

  • How do I redeem a coupon or gift card?

    On the very first page of the shopping cart screen look down to where it says TOTAL on the left side. Beneath this, it says "Have a coupon or gift coupon? Redeem your code." Click on this text and a box will appear to enter your coupon code. Only one coupon code may ever be applied to an order.

  • What payment methods are available?

    You can pay Dungeonland by debit or credit card, PayPal, Klarna, Apple Pay, Google Pay, and bank transfer. For more information about these payment processors click the button below.

    Payment Processors

Not answered your question?


Talk to us direct on Discord or send a message via our contact form below.

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